Citizens Bank Digital Passport
BACKGROUND
There have been multiple iterations of operating models implemented within the walls of Citizens to provide a seamless connected execution and delivery of both new projects and added functionality to current ones.
Our current system has lead to an increase in time-to-market, has created bottlenecks for our leaders, and negatively impacted the colleague experience over the last 3 years of the Modern Operating Model.
THE CHALLENGE
Investigate the root cause of problems within our operating model. Create a single source-of-truth for adaptive governance that provides clarity to team on what they need and when they need it - while minimizing and streamlining the processes necessary.
THE OUTCOME
Investigate the root cause of problems within our operating model. Create a single source-of-truth for adaptive governance that provides clarity to team on what they need and when they need it - while minimizing and streamlining the processes necessary.
85%
decrease in intake fields
67%
decrease in forms
60%
decrease in necessary sign-offs
RESEARCH
Investigate the root cause of problems within our operating model. Create a single source-of-truth for adaptive governance that provides clarity to team on what they need and when they need it - while minimizing and streamlining the processes necessary.